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Student Help Desk and Faculty/Staff Evening Support

The Student Helpdesk communicates campus technology issues to students. The Student Helpdesk, along with Academic Lab Support, are also responsible for the general maintenance of the General Lab, Academic Labs, Residence Hall Labs, Library Public Terminals, and assisting students with general computing needs. Students experiencing problems with their personal laptop or desktop computer can contact the Student Helpdesk. Student Helpdesk staff is available to troubleshoot and diagnose problems as well as to resolve network issues. Student Helpdesk staff cannot install hardware, software and/or operating systems on personally owned computers. 

Phone (on campus): ext. 5950
Phone (off campus):
(508) 215-5950
E-mail: shd@student.framingham.edu
Location: Hemenway Hall G17

(during the School Year):
      Monday-Thursday 8:00am- 10:00pm
      Friday 8:00 am - 6:00 pm
      Saturday 10:00 am - 8:00 pm
      Sunday 12:00am - 12:00 pm

Hours (during the Summer):
      Monday-Thursday Closed
      Friday Closed
      Saturday Closed
      Sunday Closed

Hours (during vacations and breaks):
      Monday-Friday 9:00am - 5:00 pm
      Saturday Closed
      Sunday Closed

The Student Helpdesk is also available during the academic year from 5:00 p.m. to 10:00 p.m. Monday through Thursday for all faculty/staff and student support issues.

Laptop Repair Helpdesk

The Laptop Helpdesk offers full support for all laptops owned by the college and provides basic troubleshooting and multi-level diagnostic and network support to students who purchased the College recommended laptops. The Laptop Helpdesk coordinates repairs and assistance for College recommended laptops with venders and/or service providers. Please visit the laptop support desk only if a repair is needed OR if you are sent from the Student Helpdesk.

Phone (on campus): ext. 5906
Phone (on-campus): 508-215-5906
E-mail: laptopsupport@frc.mass.edu
Location: Lower Level of the Arthur M. Doyle Technology Center
Hours: 8:00 a.m. to 5:00 p.m. Monday through Friday

If you need assistance after hours, please call the Student Helpdesk for support @ ext. 5950

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Download & Support

Acceptable Use Policy
Computer Labs
Employment Information
Frequently Asked Questions
Guide to Technology
Help Desk
Laptop Program
Request a User Account
Service Level Agreements
Software & Licenses
Acceptable Use Policy
Frequently Asked Questions
Guide to Technology
Help Desk
Media Services
Purchasing Equipment
Requesting a User Account
Service Level Agreements
Software & Licenses
Tech Classrooms
Telecom & Voicemail